Queue() — Places the current call in to the specified call queue
Places an incoming call in to the call queue specified by
queuename, as defined in queues.conf.
The options argument may contain zero
or more of the following characters:
d
Specifies a data-quality (modem) call (minimum delay).
h
Allows callee to hang up by hitting *.
H
Allows caller to hang up by hitting *.
i
Ignores call forward requests from queue members and does nothing when they are requested.
n
Disallows retries on the timeout; exits this application and goes to the next step.
r
Rings instead of playing music on hold.
t
Allows the called user to transfer the call.
T
Allows the calling user to transfer the call.
w
Allows the called user to write the conversation to disk.
W
Allows the calling user to write the conversation to disk.
In addition to being transferred, a call may be parked and then picked up by another user.
The announceoverride argument overrides
the standard announcement played to queue agents before they answer the
specified call.
The optional URL will be sent to the
called party if the channel supports it.
The timeout will cause the queue to
fail out after a specified number of seconds, checked between each queues.conf
timeout and retry
cycle. The call will continue on with the next priority in the
dialplan.
This application sets a channel variable named QUEUESTATUS upon completion. It will take one
of the following values:
TIMEOUT
The call was in the queue too long, and timed out. See the
timeout parameter.
FULL
The queue was already full. See the
maxlen setting for the queue in queues.conf.
JOINEMPTY
The caller could not join the queue, as there were no queue
members to answer the call. See the joinempty setting for the queue in
queues.conf.
LEAVEEMPTY
The caller joined the queue, but then all queue members
left. See the leavewhenempty setting for the
queue in queues.conf.
JOINUNAVAIL
The caller could not join the queue, as there were no queue
members available to answer the call. See the joinempty setting for the queue in
queues.conf.
The caller joined the queue, but then all of the queue
members became unavailable. See the leavewhenempty setting for the queue in
queues.conf.
; place the caller in the techsupport queue
exten => 123,1,Answer()
exten => 123,2,Queue(techsupport,t)