Synopsis

; Hot Desking Feature
[hotdesk]
; Hot Desk Login
exten => _11XX,1,NoOp()
exten => _11XX,n,Set(E=${EXTEN})
exten => _11XX,n,Verbose(1|Hot Desk Extension ${E} is changing status)
exten => _11XX,n,Verbose(1|Checking current status of extension ${E})
exten => _11XX,n,Set(${E}_STATUS=${HOTDESK_INFO(status,${E})})
exten => _11XX,n,Set(${E}_PIN=${HOTDESK_INFO(pin,${E})})
exten => _11XX,n,GotoIf($[${ISNULL(${${E}_STATUS})}]?invalid_user)

exten => _11XX,n,GotoIf($[${${E}_STATUS} = 1]?logout,1:login,1)

exten => login,1,NoOp()
exten => login,n,Set(PIN_TRIES=0)
exten => login,n,Set(MAX_PIN_TRIES=3)
exten => login,n(get_pin),NoOp()
exten => login,n,Set(PIN_TRIES=$[${PIN_TRIES} + 1])
exten => login,n,Read(PIN_ENTERED|enter-password|${LEN(${${E}_PIN})})
exten => login,n,GotoIf($[${PIN_ENTERED} = ${${E}_PIN}]?valid_login,1)
exten => login,n,Playback(invalid-pin,1)
exten => login,n,GotoIf($[${PIN_TRIES} <= ${MAX_PIN_TRIES}]?get_pin:login_fail,1)

exten => valid_login,1,NoOp()
exten => valid_login,n,Set(LOCATION=${CUT(CHANNEL,/,2)})
exten => valid_login,n,Set(LOCATION=${CUT(LOCATION,-,1)})
exten => valid_login,n,Set(ARRAY(USERS_LOGGED_IN)=${HOTDESK_CHECK_PHONE_LOGINS
(${LOCATION})})
exten => valid_login,n,GotoIf($[${USERS_LOGGED_IN} > 0]?logout_login,1)
exten => valid_login,n(set_login_status),NoOp()
exten => valid_login,n,Set(HOTDESK_STATUS(${E})=1\,${LOCATION})

exten => valid_login,n,GotoIf($[${ODBCROWS} < 1]?error,1)
exten => valid_login,n,Playback(agent-loginok)
exten => valid_login,n,Hangup()

exten => logout_login,1,NoOp()
exten => logout_login,n,Set(ROW_COUNTER=0)
exten => logout_login,n,While($[${ROW_COUNTER} < ${USERS_LOGGED_IN}])
exten => logout_login,n,Set(WHO=${HOTDESK_LOGGED_IN_USER(${LOCATION},${ROW_COUNTER})})
exten => logout_login,n,Set(HOTDESK_STATUS(${WHO})=0)
exten => logout_login,n,Set(ROW_COUNTER=$[${ROW_COUNTER} + 1])
exten => logout_login,n,EndWhile()
exten => logout_login,n,Goto(valid_login,set_login_status)

exten => logout,1,NoOp()
exten => logout,n,Set(HOTDESK_STATUS(${E})=0)
exten => logout,n,GotoIf($[${ODBCROWS} < 1]?error,1)
exten => logout,n,Playback(silence/1&agent-loggedoff)
exten => logout,n,Hangup()

exten => login_fail,1,NoOp()
exten => login_fail,n,Playback(silence/1&login-fail)
exten => login_fail,n,Hangup()

exten => error,1,NoOp()
exten => error,n,Playback(silence/1&connection-failed)
exten => error,n,Hangup()

exten => invalid_user,1,NoOp()
exten => invalid_user,n,Verbose(1|Hot Desk extension ${E} does not exist)
exten => invalid_user,n,Playback(silence/2&invalid)
exten => invalid_user,n,Hangup()

include => hotdesk_outbound

[hotdesk_outbound]
exten => _X.,1,NoOp()
exten => _X.,n,Set(LOCATION=${CUT(CHANNEL,/,2)})
exten => _X.,n,Set(LOCATION=${CUT(LOCATION,-,1)})
exten => _X.,n,Set(WHO=${HOTDESK_PHONE_STATUS(${LOCATION})})
exten => _X.,n,GotoIf($[${ISNULL(${WHO})}]?no_outgoing,1)
exten => _X.,n,Set(${WHO}_CID_NAME=${HOTDESK_INFO(cid_name,${WHO})})
exten => _X.,n,Set(${WHO}_CID_NUMBER=${HOTDESK_INFO(cid_number,${WHO})})
exten => _X.,n,Set(${WHO}_CONTEXT=${HOTDESK_INFO(context,${WHO})})
exten => _X.,n,Goto(${${WHO}_CONTEXT},${EXTEN},1)

[international]
exten => _011.,1,NoOp()
exten => _011.,n,Set(E=${EXTEN})
exten => _011.,n,Goto(outgoing,call,1)

exten => i,1,NoOp()
exten => i,n,Playback(silence/2&sorry-cant-let-you-do-that2)
exten => i,n,Hangup()

include => longdistance

[longdistance]
exten => _1NXXNXXXXXX,1,NoOp()
exten => _1NXXNXXXXXX,n,Set(E=${EXTEN})
exten => _1NXXNXXXXXX,n,Goto(outgoing,call,1)

exten => _NXXNXXXXXX,1,Goto(1${EXTEN},1)

exten => i,1,NoOp()
exten => i,n,Playback(silence/2&sorry-cant-let-you-do-that2)
exten => i,n,Hangup()

include => local

[local]
exten => _416NXXXXXX,1,NoOp()
exten => _416NXXXXXX,n,Set(E=${EXTEN})
exten => _416NXXXXXX,n,Goto(outgoing,call,1)

exten => i,1,NoOp()
exten => i,n,Playback(silence/2&sorry-cant-let-you-do-that2)
exten => i,n,Hangup()

[outgoing]
exten => call,1,NoOp()
exten => call,n,Set(CALLERID(name)=${${WHO}_CID_NAME})
exten => call,n,Set(CALLERID(number)=${${WHO}_CID_NUMBER})
exten => call,n,Dial(SIP/service_provider/${E})
exten => call,n,Playback(silence/2&pls-try-call-later)
exten => call,n,Hangup()

[hotdesk_phones]
exten => _11XX,1,NoOp()
exten => _11XX,n,Set(E=${EXTEN})
exten => _11XX,n,Set(LOCATION=${HOTDESK_LOCATION(${E})})
exten => _11XX,n,GotoIf($[${ISNULL(${LOCATION})}]?voicemail,1)
exten => _11XX,n,Dial(SIP/${LOCATION},30)
exten => _11XX,n,Goto(voicemail,1)

exten => voicemail,1,NoOp()
exten => voicemail,n,Voicemail(${E}@hotdesk,u)
exten => voicemail,n,Hangup()